Admins & You
About the Admin's Role & You
The Admin Team have been getting a lot of questions about what players should talk to the Admins about and when is it appropriate to get Admins involved. So we put together this post to help us establish some basic knowledge as a resource for our players… new and old.
We are here. We are approachable. We are a resource for YOU and for our Staff. Don’t hesitate to chat with us about anything, as long as it is in a constructive and respectful manner. Together we will continue to grow this community into the welcoming and fun environment we all strive for in a roleplaying game like this.
An Admin, or Administrator, is like a Game Facilitator or HR department. The main purpose of the Admin Team on EN is to facilitate communication between players and staff. Their main responsibility is to ensure policies and procedures on EN run smoothly so that everyone can enjoy the game. They hear feedback from players, and make adjustments when appropriate for the betterment of the game. They also manage the PPS on EN.
You can find the current list of Admins on the Staff Info page (https://eternalnoire.com/about/staff/)
All staff are equal on EN, whether part time or full time. The “Head ST” is a rotating thing that the teams decide based on their availability. Admins are like the HR department, but they also are exclusively responsible for site wide policies.
Like mentioned we are basically the Hiring Team, who help to guide staff towards our common goals. We do not get involved with the Staff’s right to run the stories they want, but we do help give advice when Staff face situations they want feedback about. We also ensure Staff and Players follow in place policies, and act like mediator between personalities, and generally, that no one is “being a jerk” and is having fun.
We are here as a resource to you as well as the STs. Want some help communicating with your ST team? We can assist with that. Want to give us feedback on the site, the chat, other players, or any member of the team? We take feedback, positive and negative, and use it to continue to improve the site.
We only hire within Staff on EN, this is to ensure all Admins 1) put in time as a ST to be invested in the game and 2) ensures they have demonstrated a commitment to the policies and procedures on EN. We have seen too many communities suffer from uninvested Admins and Site Owners, and this was decided as a way to ensure that the Admins are ready for the amount of things that can come up in an online chat game.
No, in fact we will tell you when you’re in trouble. Most of the time Admins have been asked by STs to help facilitate communication between them and players, but players can equally ask for this assistant for them to talk with Staff. They are there as a resource to help ease any potential personality clashes.
- We are approachable at any time if we are logged into the chat. You can also FPM us anytime. If you have access to any of the Admin’s off-chat contact information YOU MUST start the message with “May I talk with you about Admin/Chat related thing?” Before you message them off-site. Per the “Right to Time Off/Play Time” Policy on the Rights & Responsibility Page:
- “RIGHT TO TIME OFF/”PLAY TIME”
Yes! We are here to facilitate communication and ensure that players don’t have to feel intimidated talking with staff with the power imbalance.
Yes! You can submit feedback to the other Admins, or to the Site Owner. If you want to submit feedback on Athena, yes it is ok, and you can submit feedback to the other Admins.
You can submit feedback to the other Admins, or to the Site Owner.